general rules

In order to protect users' valuable personal information, Phoenix Studio Co., Ltd. (hereinafter referred to as the 'Company') provides information and communication services such as the Act on Promotion of Information and Communications Network Utilization and Information Protection, 「Personal Information Protection Act」, 「Communication Secret Protection Act」, 「Telecommunication Business Act」 We comply with the personal information protection regulations in the relevant laws and regulations that service providers must comply with.

Through the personal information processing policy, you can understand what personal information the company collects, how it is used, to whom it is provided, when and how it is destroyed. This also applies to ancillary services with .

1. Collection of personal information

The company collects only necessary personal information when using the service, and when it is collected, detailed information is provided to users and processed with consent.

■ What is essential information?

Personal information collected to provide basic services

■ What is optional information?

Personal information collected to provide additional services in addition to basic services

We collect the following personal information through web pages, apps, writing, phone calls, faxes, etc.

- Member registration: [Required] ID, nickname, password, identification information (name, date of birth, gender, information on foreigners, mobile phone number, linkage information (CI), duplicate registration information (DI), mobile carrier information)

- Protective Clothing: [Required] Personal identification information (name, date of birth, gender, information on foreigners, mobile phone number, duplicate subscription information (DI), mobile operator information), email address

- Game service: [Required] ID, nickname, Google Play or Apple Game Center or Facebook account information (nickname, photo, friend list)

- Payment: [Required] Mobile phone number, Culture Land/Happy Money/BooknLife member ID

- Refund processing: [Required] Account information (bank name, account holder name, account number), payment information

- Send promotion notifications such as events: [Optional] Mobile phone number, email address

- Gifts and product delivery: [Required] Name, mobile phone number, phone number, address

- Prize payment and point conversion: [Required] Account information (name of account holder, account number, bank name)

- Tax and utility bill processing: [Required] Resident registration number, address, name

- Notification delivery: [Required] Mobile phone number, email address

- Participation in events and events: [Optional] Name, mobile phone number, gender, date of birth, e-mail address

- Inquiry response: [Required] Nickname [Optional] ID, name, email address, mobile phone number, My PIN number, date of birth, gender, address, phone number, identification information, payment information

(Depending on the type of inquiry, additional personal information may be collected.)

Information automatically generated in the process of using the service for the purpose of securing service stability, preventing illegal users, protecting accounts and items, and restricting violations of laws and company terms of use (IP, access records, service use records, abuse records, downloads) records, payment records, cookies, etc.) and device-identifying information (OS information, hardware information, Mac address, advertisement identifier, etc.) may be collected.

If you use the company's services with another company's account, only personal information that has been consented to by the user from the company is provided and processed only within the scope of the agreed purpose.

2. Use of personal information

The company uses personal information for the following purposes, and if the purpose is changed, it is processed with detailed information and consent to users.

- We use personal information for member management, such as identifying users and confirming who they are.

- For children under the age of 14, personal information is used to verify the identity of the legal representative and the consent of the legal representative.

- We use personal information to provide online games, mobile game services, and additional services directly or indirectly related to game services.

- We use personal information for payment, such as payment for paid products and refunds.

- We use personal information to notify you of promotions such as events.

- Personal information is used to confirm the intention to participate in the event, to deliver prizes to event participants, and to process customs and public charges.

- We use personal information to deliver notices for service operation, such as changes to terms and conditions, service failure, game use history, and personal information use history.

- We use personal information to respond to inquiries, handle complaints, and improve user services.

- We use personal information to create an environment where you can safely use the service.

- We use personal information to prevent unauthorized registration and use.

- We use personal information to analyze the service use environment through service use records, etc. and to provide services in consideration of service improvement and user characteristics.

3. Provision of personal information

In order for users to use the service more conveniently and quickly, some tasks may be entrusted to other companies, and the company information will be updated and notified when other companies performing consigned tasks occur.

The company manages and supervises other companies that have been entrusted with handling the company's business to safely process users' valuable personal information, and restricts it from being re-consigned to another company without prior approval from the company.

If the company is entrusted with the following tasks, the company information will be updated and notified below.

We may provide personal information to other companies so that users can use various services.

Except as stipulated in relevant laws and regulations, the company guides users in detail before providing personal information and processes it with consent.

If personal information is provided to other companies, the company information will be updated and notified below.

Information (IP, access records, service use records, abuse records, Download history, payment history, cookies, etc.) and device identifiable information (OS information, hardware information, Mac address, advertisement identifier, etc.) may be provided.

4. Destruction of personal information

When the purpose of collecting and using personal information is achieved, the company destroys the information without delay. However, exceptions are made in cases where it is stipulated in the relevant laws or when consent is obtained from the user.

- Act on Consumer Protection in Electronic Commerce, Etc.

Records on contract or subscription withdrawal, etc., 5 years

Records on payment and supply of goods, 5 years

Records on consumer complaints or dispute resolution, 3 years

- Basic National Tax Act, Income Tax Act

Records of processing stipulated by tax law, 5 years

- Communication Secret Protection Act

Log on log in, 3 months

When a member/game is withdrawn, the information collected for service provision is deleted after storage for 30 days from the date of withdrawal for the purpose of resolving consumer complaints and disputes.

Illegal use records are deleted after being kept for one year from the date of membership withdrawal in order to prevent illegal subscription and use.

Information collected for events, etc. is kept for up to one year, but this may vary from event to event, and the period listed on the individual event page takes precedence.

Text message transmission history is deleted after being kept for one year from the date of transmission.

In accordance with the user's consent, the personal information of users who have not used the service for 1 or 5 years is separately and safely stored.

Personal information in the form of electronic files is deleted through a technical method so that it cannot be used again, and other personal information printed on paper is shredded.

5. Rights of users and their legal representatives and how to exercise them

The company actively takes necessary measures in response to requests for access, provision, and correction of users' personal information. The legal representative of a child under the age of 14 has the right to request the viewing, correction, deletion, suspension of processing, and withdrawal of consent of the child's personal information.

You can request to view, correct, delete, suspend processing, or withdraw consent from the person in charge of personal information protection by phone or e-mail.

6. Matters concerning the installation and operation of an automatic personal information collection device and its rejection

The company uses cookies to provide users with a convenient website use environment and has the right to reject them.

■ What are cookies?

A small text file sent by a web server to a web browser on a specific website

Cookies are used to identify the user's access history and usage patterns to improve the service.

Users can refuse to collect cookies by setting options in their browser.

- Internet Explorer: Tools > Internet Options > Privacy > Advanced

- Chrome: Settings > Show settings > Content settings button for personal information > Cookies

For other browsers, follow the setting method for each browser.

■ What is web log analysis?

Analysis of users' service usage patterns on the website

You may use a variety of external analytics tools, such as Google Analytics, and in the case of Google Analytics, you may opt-out of your data being used.

- Block Google Analytics: https://tools.google.com/dlpage/gaoptout/

For other web log analysis tools, the rejection method for each tool is followed.

■ What is online personalized advertising?

A marketing technique that provides services in consideration of users' characteristics by analyzing users' online usage patterns and access records

We allow online customized advertising providers to collect behavioral information.

- Advertisers: Google, Facebook, Twitter, Admob, Unity Ads

- How to collect behavioral information: Automatically collected when a user visits the site or runs the app

7. Efforts to protect personal information

The company is actively working to protect users' valuable personal information.

- Personal information is encrypted.

Important personal information such as passwords, unique identification information, and e-mail addresses are encrypted and stored, and encrypted personal information is transmitted safely using encrypted communication.

- We are continuously interested in technology to protect personal information.

Vaccine programs are installed and operated to prevent infection with malicious codes or viruses.

- We minimize the number of employees handling personal information.

Only a minimum number of employees will handle personal information, and the PC that processes personal information is blocked from using the external Internet or similar protection measures are applied to reduce the risk of personal information leakage.

- We are conducting education and campaigns.

We emphasize the importance of personal information through regular training and campaigns for personal information protection.

- It is being verified by domestic and foreign certification bodies.

We have been accrediting our information protection activities every year from the information protection certification body.

- Privacy Infringement Report Center

Phone number: 118 without area code

Website: https://privacy.kisa.or.kr

- Personal Information Dispute Mediation Committee

Phone number: 1833-6972 without area code

Website: https://www.kopico.go.kr

- Cyber Investigation Division, Supreme Prosecutors' Office

Phone number: 1301 without area code

Website: https://www.spo.go.kr

- National Police Agency Cyber Security Bureau

Phone number: 182 without area code

Website: https://cyberbureau.police.go.kr

8. Others

If there is a change in the contents of the personal information processing policy, we will notify you at least 7 days before the revision, but if there is a material change in the user's rights, we will notify you at least 30 days in advance.

Announcement Date: December 07, 2020

Effective Date: December 14, 2020